Support

On this page, we outline a number of things to help support you to get Fan Fit to work. The main issue we have found so far is that the app sometimes does not track steps. Note that the app is designed primarily for a phone, but will work on a tablet if required. Note that there is currently no lost password function, please keep your password safe. We will add this in a future version.

Android

If you have an Android phone and the app is not tracking your steps, try installing the Google Fit app. This should solve the problem, but it could take a few hours to show steps. If you install the new version of the app, it will prompt you to install Google Fit. Alternatively, you can use a Garmin wristband (see below).

Iphone

Registering – there is a known bug on iPhone were new users can only register using Google or Facebook. This will be fixed on the next release.

Granting access – When the app is first launched on iOS it asks the user to grant health access to it. If the user doesn’t do this the app would behave in the way described – no step data. It’s also worth noting that if it’s the first time the phone has been authorised to collect health data, there’s sometimes a delay within iOS before the data is available to the app. So the first thing to do here is confirm that you have given permissions to the app to access health data. See the steps below or this PDF – Fan Fit – Tracking steps on iOS

Open the “Health” app

  1. Tap on sources at the bottom of the screen

2. Tap on “Red Devils Fit” within the source list

3. Press “Turn All Categories On”

4. Close and relaunch “Red Devils Fit” (double tap home button, and swipe upwards on the app in the list, then open the app again).

Garmin and other wristband integration

The new version of Fan Fit supports Garmin wristband integration. In order to use this, you will also need the Garmin Connect app synced to your device. In Fan Fit under settings, choose Garmin to count your steps. If your device supports it, it will automatically count your steps, but it may not automatically count walking minutes depending on your device. In that case, you can add walking minutes manually in the Garmin app or add sport minutes manually in the Fan Fit app. We would be interested to know your experience of using Garmin devices with Fan Fit – contact us for details. 

Fit Bit, Apple Watch and other bands

It is possible to get Fit Bit and other bands such as wear OS, Huawei and Xiaomi to work with Fan Fit by syncing them with Google Fit – see this page for details . 

Apple watches should pull steps data into iPhones which should sync with Fan Fit. 

Fit Bit devices can also sync with Google Fit and the steps will pull into Fan Fit, all you need is the FitToFit app – the Android version of FitToFit can be downloaded here. Fit Bit to Fan Fit on iPhone is currently untested, but please let us know if you have managed to connect this. The alternative on iPhone is a Garmin device or Apple watch.