Support

On this page, we outline a number of things to help support you to get Fan Fit to work. The main issue we have found so far is that the app sometimes does not track steps. Note that the app is designed primarily for a phone, but will work on a tablet if required.

Android

If you have an Android phone and the app is not tracking your steps, try installing the Google Fit app. This should solve the problem, but it could take a few hours. If you install the new version of the app, it will prompt you to install Google Fit. Alternatively, you can use a Garmin wristband.

Iphone

When the app is first launched on iOS it asks the user to grant health access to it. If the user doesn’t do this the app would behave in the way described – no step data. It’s also worth noting that if it’s the first time the phone has been authorised to collect health data, there’s sometimes a delay within iOS before the data is available to the app. So the first thing to do here is confirm that you have given permissions to the app to access health data. See the steps below or this PDF – Fan Fit – Tracking steps on iOS

Open the “Health” app

  1. Tap on sources at the bottom of the screen

2. Tap on “Red Devils Fit” within the source list

3. Press “Turn All Categories On”

4. Close and relaunch “Red Devils Fit” (double tap home button, and swipe upwards on the app in the list, then open the app again).

Garmin

The new version of Fan Fit supports Garmin wristband integration. In order to use this, you will also need the Garmin Connect app synced to your device. In Fan Fit under settings, choose Garmin to count your steps. If your device supports it, it will automatically count your steps, but it may not automatically count walking minutes. In that case, you can add walking minutes manually in the Garmin app or add sport minutes manually in the Fan Fit app. We would be interested to know your experience of using Garmin devices with Fan Fit – contact us for details.